Returns Policy

We hope you are happy with your purchase. If you are unsatisfied with your product(s) or you change your mind, you have the right to return the unused goods (in their original condition) and receive a refund.  Orders that have already been processed and dispatched can be cancelled within 14 days of being received and must then be returned to Thesis Technology within a further 14 days, as per your consumer rights.

You have the right to cancel this order within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us Thesis Technology Products Ltd of your decision to cancel this order by a clear statement (e.g. a phone call, email or letter).

Tel: 01243 573417

Email: info@limboproducts.co.uk

Address: Thesis Technology Products Ltd. Brooks Green Farm, Brooks Lane, Bosham. PO18 8JX

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The above does not affect your statutory rights.

Refunds

Please allow up to 14 days for returns to be received, processed and credited to your account.

How to return an item

Please ensure that your name and invoice number are clearly included with your return item, in addition to a contact number or email address to help us to process your refund quickly. Please note that the return postage is not covered (see exceptions below).

Please note that when sending a return, the package is your responsibility until it reaches us.  Always retain proof of postage.

Please return your item(s) to:

Returns, Thesis Technology Products Ltd, Brooks Green Farm, Brooks Lane, Bosham, West Sussex, PO18 8JX, UK

Will you refund my postage costs to return an item?

We will refund postage costs to return an item where the return is required due to our error, such as if we sent you the wrong item; or if the LimbO is damaged or faulty.

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you.

Lost or damaged orders:

If your product(s) has not arrived within the guide delivery times or if your product arrives in a damaged condition, please contact our customer support team on 01243 573 417 who can provide advice and arrange for a replacement to be dispatched.

Replacement size:

If you have ordered the wrong product or the size you have ordered does not fit, please contact our customer support team on 01243 573 417 who can advise you on the appropriate size and arrangements for return and redelivery.

Purchases from other suppliers

The above policy applies to items purchased directly from our website limboproducts.co.uk or via our telephone order line. If you purchased your LimbO Waterproof Protector from another supplier or marketplace, please contact them directly for assistance with returns and refunds.