We are committed to providing you with quality goods and dependable customer service. This document outlines the terms and conditions of the one year guarantee covering your LimbO Waterproof Protector.

Please read this document carefully to fully understand your rights, coverage, and obligations.

Definition of the Guarantee

The one year guarantee (also referred to as “warranty”) is a voluntary commitment by the manufacturer to replace any LimbO that proves to be defective due to faulty materials or workmanship, under normal usage conditions, or refund the cost of the LimbO (not including any postage cost) within twelve months from the date of original purchase.

Scope of Coverage

  • This guarantee applies only to products purchased from authorised resellers or directly from the manufacturer.
  • For Amazon Prime purchases, if a refund is required, customers should go through the Amazon returns system, if a replacement is required, contact our customer service team.
  • The guarantee covers defects in materials and workmanship under normal, personal use as outlined in the Instructions for Use.

Guarantee Period

  • The guarantee is valid for one year from the date of purchase as indicated on your proof of purchase (receipt or invoice).
  • If a replacement is issued under this guarantee, the coverage period does not extend beyond the original guarantee period.

Procedure for Guarantee Claims

  • To make a claim, contact our customer service team with your proof of purchase.
  • Describe the defect in detail and provide any supporting documentation. (e.g. photographs)
  • Our team may ask you to return the LimbO to inspect it to determine if the issue is covered under this guarantee.
  • If covered, the LimbO will be replaced with an equivalent model, or refunded at our discretion.
  • Postage costs to and from Thesis Technology Products Ltd. may be the responsibility of the customer unless prohibited by law.

Exclusions and Limitations

This guarantee does not cover:

  • Damage resulting from misuse, abuse, negligent handling, or failure to follow provided Instructions for Use.
  • Damage due to accidents, fire, flood, or other acts of nature.
  • Repairs or modifications performed by unauthorised persons.

Customer Responsibilities

  • Retain your original proof of purchase throughout the guarantee period.
  • Follow all instructions for proper use and care of the LimbO.
  • Return the product for inspection suitable packaged and in a clean condition.

Manufacturer’s Responsibilities

  • Inspect the product and determine whether the claim is valid under the terms of this guarantee.
  • Provide a replacement or refund, as appropriate, within a reasonable time frame.
  • Communicate clearly and promptly regarding the status of your claim and any actions required from you.

Transferability

  • This guarantee applies only to the original purchaser and is not transferrable to subsequent owners.

Circumstances Affecting the Guarantee

  • Any attempt to tamper with, repair, or modify the LimbO by unauthorised persons voids this guarantee.
  • The guarantee does not apply if the LimbO has been misused, abused, or operated outside the manufacturer’s recommendations.
  • Products returned without proper proof of purchase may be denied warranty service.

Legal Rights

  • This guarantee provides rights that are in addition to statutory consumer rights under applicable law; it does not affect or limit those rights.

How to Contact Us

  • For guarantee claims, inquiries, or support, please contact our customer service team via the methods provided on your LimbO packaging or via our official website.

www.limboproducts.co.uk/contact-limbo-products/

  • Provide your details; name, address and order number as per your receipt, when contacting us to help us manage your claim.

Data Protection and Privacy

  • Any personal information you provide for the purpose of processing your claim will be handled in accordance with our privacy policy.
  • We take all reasonable steps to secure your data and use it only for the purpose of fulfilling this guarantee.

General Provisions

  • This guarantee is only valid with proof of purchase, where required.
  • No agent, employee, or representative is authorised to alter the terms of this guarantee except in writing from Thesis Technology Products Ltd.

Frequently Asked Questions (FAQs)

  • Q: What is needed to make a claim?

A: Original proof of purchase and the product in question.

  • Q: Are shipping costs covered?

A: Typically, you may be responsible for shipping the product back to Thesis Technology      Products Ltd, unless otherwise mandated by law.

  • Q: What if the product is replaced?

A: Replacement does not extend or restart the original guarantee period.

  • Q: What if my guarantee period has just expired?

A: Any actions after the guarantee has expired are entirely at the discretion of Thesis Technology Products Ltd.

The one year guarantee is our pledge of confidence in our products. Please retain your original proof of purchase to ensure a smooth experience should you ever need to make a claim.

If you have any further questions, do not hesitate to contact us.